00353 (0) 87 6245767  ·  graceomalley1994@hotmail.com  ·   Galway

SUMMARY

Accomplished Senior UX Design Consultant at EY, adept in UX/UI design and strategic thinking. Excelled in enhancing user experiences, leading design thinking workshops, and developing comprehensive design systems. Proven track record in project management and developing cross-functional collaboration, significantly benefiting user engagement across sectors.

SKILLS

·   Project Management

·   Service Design

·   UX/UI Design

·   Product Design

·   Customer journey mapping

·   Workshop facilitation and presentations

·   UX Research

·   Customer-focused

·   Brand content creation and management

·   Social media data analytics

·   Content Creation and Curation

·   Trend Awareness and Adaptability

·   Digital illustration

·   Strategic thinking

·   UI and UX prototyping

·   Visual storytelling

EXPERIENCE

Senior UX Design Consultant

EY | Dublin, Ireland | Sep 2021 - Current

·   Company Overview: Customer Transformation Team, Hybrid

·   Led multiple customer design teams, enhancing & designing new user experiences across a diverse range of products and services for both Government and Private sector clients

·   Designed and implemented several impactful products and services, benefiting numerous users across various industries

·   Strategic UX Leadership: Directed UX strategy and execution for large-scale enterprise transformation projects, from initial research to final implementation, utilising design tools such as Figma

·   User-Centric Research: Conducted extensive user research and usability testing to drive global design improvements

·   Cross-Functional Collaboration: Worked closely with cross-functional teams to ensure design alignment with business objectives, including cybersecurity, government policy, law, people consulting, change management, finance, and technology

·   Design System Development: Created a comprehensive design system to maintain product consistency

·   Innovation Facilitation: Led design thinking in person & remote workshops to develop innovation among high-level stakeholders and to design future-oriented products and services for their users overall, emphasising the importance of the customer

·   Customer Transformation Team, Hybrid

Digital Marketing Executive

Meltdown | Dublin, Ireland | May 2019 - Sep 2021

·   Responsible for all marketing aspects of the company with a key understanding of the company brand

·   Managed the redevelopment of the client's current website to be on brand with the rest of the company

·   Improved the website SEO and functionality through UX design research and design

·   Management of content creation for marketing throughout the business

·   Social media lead in charge of building and executing social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification

·   Utilising the social analytics tools for brand awareness in public and defining social media KPIs and metrics

Financial Management Administrator

Adam's Fine Art Auctioneers | Dublin, Ireland | Apr 2018- May 2019

·   Developed strong customer facing communication skills and negotiation skills while working at the auctioneers through managing multiple client accounts

·   Organised the linguistics for Luxury Items for clients globally, while being cost-effective

·   Implemented a new cataloguing system to improve collections, locating, shipping, and storing high-value goods

·   Customer Focused and driven to increase and make sales while staying in tune to the brand of the company

·   Built good working relations and provided a positive working environment for teamwork

Part-time Manager

Gormley's Fine Art Gallery | Dublin, Ireland | Dec 2016-Jul 2017

·   Gained insights into the commercial art industry, honing sales and marketing expertise

EDUCATION

Post Graduate Degree: UX/UI Design and Innovation

Atlantic Technical University | Sep 2021

GPA: 2:1

MSc: Management

Trinity College Dublin | Nov 2017

GPA: 2:1

BA Honours Degree: Fine Art and Art History

Limerick School of Art And Design | Jun 2016

GPA: 2:1

HOBBIES AND INTERESTS

·   Keen interest in Photography

·   Videography

·   Graphic Design & AI

·   Skilled in painting

·   Well-versed in Art History

·   Enjoys hiking

·   Gardening

AWARDS

·   Management consulting awards finalist for Change and Transformation in the Private Sector, 2023

·   Nominated for two EY International Women's Day Awards under the category 'Young & Dynamic Women & Rising Star'

·   Awarded a STAR Award at EY Customer Transformation Ireland for an outstanding performance and building an internal design system for EY Seren UKI

·   Limerick School of Art and Design, Drawing awards prize, 2018

·   Received the Purchase Price O.P.W. from the Office of Public Works Ireland, 2016

·   Innovation & Design thinking EY Badge

·   Founder of the EY AI-Book Club, the goal was to upskill team members and explore the limits of AI tool capabilities

PORTFOLIO

·   www.grace-omalley-design.com

REFERENCES

References available upon request.